INSTITUTE FOR STANDARD AND QUALITY DEVELOPMENT STUDIES
The ISO 20000-1 IT Service Management System standard specifies requirements for organizations to establish, implement, maintain, and continually improve a Service Management System (SMS). These requirements encompass the planning, design, transition, delivery, and improvement of services to meet service requirements and deliver value.
All requirements specified in ISO 20000-1 are generic and intended to be applicable to all organizations, regardless of type, size, or the nature of the services provided.
For businesses in the software and IT equipment industry, adopting ISO/IEC 20000-1:2018 is a critical step toward operational excellence.
The full title of the standard is ISO/IEC 20000-1:2018 – Information Technology – Service Management. Originally developed by the International Organization for Standardization (ISO) in 2011, it sets the benchmark for establishing, conducting, maintaining, and improving an IT service management system.
As a globally recognized standard, ISO/IEC 20000-1:2018 helps identify and manage key processes involved in the effective delivery of IT services to meet customer business needs.
The primary target audience includes organizations in the IT industry, specifically those involved in:
Consulting, design, production, and trading of software products and technology equipment.
IT training and technology transfer services.
ISO/IEC 20000-1:2018 serves as a vital tool for businesses looking to enhance service quality, improve efficiency, and provide objective evidence of their service excellence.
By applying ISO/IEC 20000-1:2018 within the scope of software and IT equipment trading, enterprises achieve the following:
Enhanced Credibility: Demonstrates high service quality and reliability, boosting reputation and competitive advantage.
Risk Mitigation: Minimizes risks associated with information storage and business operations.
Operational Efficiency: Establishes effective IT processes, saving time, manpower, and costs.
Market Access: Acts as a crucial prerequisite for entering new markets and a major strength in bidding and contract negotiations.
Productivity Gains: Increases the quality of service management practices, ensuring effective service delivery.
Long-term Success: Establishes robust processes for maintenance and continuous improvement, aiming for sustainable growth.
The ISSQ Institute of Quality is a specialized certification body for ISO standards and conformity, designated by the Directorate for Standards, Metrology and Quality – Ministry of Science and Technology. Since 2013, the Institute has certified over 20,000 standards for thousands of domestic and international enterprises.
The registration process for ISO/IEC 20000-1:2018 at ISSQ follows these structured steps:
Step 1: Receipt of certification application.
Step 2: Execution of the Science and Technology service contract.
Step 3: Conduct on-site surveys and actual audits at the enterprise.
Step 4: Finalize documentation post-audit.
Step 5: File review and issuance of certificate (if requirements are met).
Step 6: Surveillance audits (conducted every 12 months).
Step 7: Recertification audit (upon the 3-year certificate expiration).
Throughout the partnership with ISSQ, clients receive dedicated guidance from our experts to ensure a smooth certification journey for their IT products and services.
ISSQ Institute is ready to accompany your company through this era of global integration and development.
Contact Information:
Hotline: 0981851111
Email: vienchatluong@issq.org.vn | tcvn@issq.org.vn
Published Date: January 08, 2022
